Privacy Policy

Last updated: December 2024

1. Introduction

At Remedic Intelligence, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our medical documentation platform. We are committed to protecting the confidentiality and security of patient information in compliance with applicable healthcare data protection regulations.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

  • Full name and professional credentials
  • Email address
  • Organization/practice information
  • Password (encrypted)

2.2 Patient Data

Through your use of the platform, we process:

  • Patient consultation recordings and transcripts
  • Generated clinical notes and documentation
  • Patient identifiers (as provided by you)
  • Medical information discussed during consultations

2.3 Usage Information

We automatically collect:

  • Log data and usage statistics
  • Device and browser information
  • IP addresses (anonymized)
  • Session duration and feature usage

3. How We Use Your Information

We use the collected information to:

  • Provide and maintain the transcription and documentation services
  • Process and generate clinical notes from consultations
  • Improve and optimize our intelligent algorithms
  • Provide customer support and respond to inquiries
  • Send important service notifications and updates
  • Ensure platform security and prevent fraud
  • Comply with legal obligations

4. Data Security

We implement industry-standard security measures to protect your data:

  • End-to-end encryption for all data transmission
  • Encrypted storage of all patient information
  • Regular security audits and penetration testing
  • Role-based access controls
  • Secure authentication with bcrypt password hashing
  • HTTPS-only communication

5. Data Sharing and Disclosure

We do not sell your personal information. We may share data only in the following circumstances:

  • With your consent: When you explicitly authorize data sharing
  • Service providers: Third-party services that help us operate (e.g., cloud hosting, email services), under strict confidentiality agreements
  • Legal requirements: When required by law, court order, or government request
  • Business transfers: In the event of a merger, acquisition, or sale of assets

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time. We will retain data as required by law or for legitimate business purposes (e.g., resolving disputes, enforcing agreements).

7. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Export your data in a portable format
  • Opt-out of marketing communications
  • Withdraw consent for data processing

To exercise these rights, please contact us at staff@remedicdata.ai

8. Compliance

Remedic Intelligence is committed to compliance with relevant healthcare data protection regulations, including HIPAA (for US customers), GDPR (for EU customers), and other applicable local regulations. We implement appropriate safeguards to ensure the confidentiality, integrity, and availability of protected health information.

9. Cookies and Tracking

We use essential cookies to maintain user sessions and ensure proper platform functionality. We do not use third-party advertising or tracking cookies without your consent.

10. Children's Privacy

Remedic Intelligence is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: